[ { "creation": "2013-01-10 16:34:30", "docstatus": 0, "modified": "2013-07-10 13:13:27", "modified_by": "Administrator", "owner": "harshada@webnotestech.com" }, { "autoname": "naming_series:", "doctype": "DocType", "icon": "icon-bug", "is_submittable": 0, "module": "Support", "name": "__common__", "search_fields": "status,customer,customer_name,allocated_to,allocated_on, territory" }, { "doctype": "DocField", "name": "__common__", "parent": "Customer Issue", "parentfield": "fields", "parenttype": "DocType", "permlevel": 0 }, { "amend": 0, "cancel": 1, "create": 1, "doctype": "DocPerm", "name": "__common__", "parent": "Customer Issue", "parentfield": "permissions", "parenttype": "DocType", "permlevel": 0, "read": 1, "report": 1, "role": "Maintenance User", "submit": 0, "write": 1 }, { "doctype": "DocType", "name": "Customer Issue" }, { "doctype": "DocField", "fieldname": "customer_section", "fieldtype": "Section Break", "label": "Customer", "options": "icon-user" }, { "doctype": "DocField", "fieldname": "naming_series", "fieldtype": "Select", "in_filter": 0, "label": "Naming Series", "no_copy": 1, "oldfieldname": "naming_series", "oldfieldtype": "Select", "options": "\nCI/2010-2011/", "reqd": 1, "search_index": 0 }, { "default": "Open", "doctype": "DocField", "fieldname": "status", "fieldtype": "Select", "in_filter": 1, "in_list_view": 1, "label": "Status", "no_copy": 1, "oldfieldname": "status", "oldfieldtype": "Select", "options": "\nOpen\nClosed\nWork In Progress\nCancelled", "reqd": 1, "search_index": 1 }, { "default": "Today", "doctype": "DocField", "fieldname": "complaint_date", "fieldtype": "Date", "in_filter": 1, "label": "Issue Date", "oldfieldname": "complaint_date", "oldfieldtype": "Date", "reqd": 1, "search_index": 1 }, { "doctype": "DocField", "fieldname": "column_break0", "fieldtype": "Column Break", "oldfieldtype": "Column Break", "width": "50%" }, { "doctype": "DocField", "fieldname": "customer", "fieldtype": "Link", "in_filter": 1, "in_list_view": 1, "label": "Customer", "oldfieldname": "customer", "oldfieldtype": "Link", "options": "Customer", "print_hide": 1, "reqd": 1, "search_index": 1 }, { "doctype": "DocField", "fieldname": "customer_address", "fieldtype": "Link", "label": "Customer Address", "options": "Address", "print_hide": 1 }, { "doctype": "DocField", "fieldname": "contact_person", "fieldtype": "Link", "label": "Contact Person", "options": "Contact", "print_hide": 1 }, { "doctype": "DocField", "fieldname": "issue_details", "fieldtype": "Section Break", "label": "Issue Details", "oldfieldtype": "Section Break", "options": "icon-ticket" }, { "doctype": "DocField", "fieldname": "complaint", "fieldtype": "Small Text", "label": "Issue", "no_copy": 1, "oldfieldname": "complaint", "oldfieldtype": "Small Text", "reqd": 1 }, { "description": "Item, Warranty, AMC (Annual Maintenance Contract) details will be automatically fetched when Serial Number is selected.", "doctype": "DocField", "fieldname": "serial_no", "fieldtype": "Link", "in_list_view": 0, "label": "Serial No", "options": "Serial No" }, { "doctype": "DocField", "fieldname": "item_code", "fieldtype": "Link", "in_filter": 1, "in_list_view": 1, "label": "Item Code", "oldfieldname": "item_code", "oldfieldtype": "Link", "options": "Item", "reqd": 0, "search_index": 1 }, { "doctype": "DocField", "fieldname": "column_break1", "fieldtype": "Column Break", "oldfieldtype": "Column Break", "width": "50%" }, { "depends_on": "eval:doc.item_code", "doctype": "DocField", "fieldname": "item_name", "fieldtype": "Data", "label": "Item Name", "oldfieldname": "item_name", "oldfieldtype": "Data", "read_only": 1 }, { "depends_on": "eval:doc.item_code", "doctype": "DocField", "fieldname": "description", "fieldtype": "Small Text", "label": "Description", "oldfieldname": "description", "oldfieldtype": "Small Text", "read_only": 1, "width": "300px" }, { "doctype": "DocField", "fieldname": "warranty_amc_status", "fieldtype": "Select", "hidden": 0, "in_filter": 1, "in_list_view": 1, "label": "Warranty / AMC Status", "options": "\nUnder Warranty\nOut of Warranty\nUnder AMC\nOut of AMC" }, { "doctype": "DocField", "fieldname": "warranty_expiry_date", "fieldtype": "Date", "label": "Warranty Expiry Date" }, { "doctype": "DocField", "fieldname": "amc_expiry_date", "fieldtype": "Date", "label": "AMC Expiry Date" }, { "description": "To assign this issue, use the \"Assign\" button in the sidebar.", "doctype": "DocField", "fieldname": "resolution_section", "fieldtype": "Section Break", "label": "Resolution", "oldfieldtype": "Section Break", "options": "icon-thumbs-up" }, { "doctype": "DocField", "fieldname": "resolution_date", "fieldtype": "Datetime", "in_filter": 1, "label": "Resolution Date", "no_copy": 1, "oldfieldname": "resolution_date", "oldfieldtype": "Date", "search_index": 1 }, { "doctype": "DocField", "fieldname": "resolved_by", "fieldtype": "Link", "in_filter": 1, "label": "Resolved By", "no_copy": 1, "oldfieldname": "resolved_by", "oldfieldtype": "Link", "options": "Profile", "search_index": 1 }, { "doctype": "DocField", "fieldname": "resolution_details", "fieldtype": "Text", "label": "Resolution Details", "no_copy": 1, "oldfieldname": "resolution_details", "oldfieldtype": "Text" }, { "doctype": "DocField", "fieldname": "contact_info", "fieldtype": "Section Break", "label": "Contact Info", "options": "icon-bullhorn" }, { "doctype": "DocField", "fieldname": "col_break3", "fieldtype": "Column Break", "width": "50%" }, { "doctype": "DocField", "fieldname": "customer_name", "fieldtype": "Data", "label": "Customer Name", "read_only": 1 }, { "doctype": "DocField", "fieldname": "customer_group", "fieldtype": "Link", "label": "Customer Group", "options": "Customer Group", "print_hide": 1, "reqd": 0 }, { "doctype": "DocField", "fieldname": "territory", "fieldtype": "Link", "in_filter": 1, "label": "Territory", "oldfieldname": "territory", "oldfieldtype": "Link", "options": "Territory", "print_hide": 1, "reqd": 0, "search_index": 1 }, { "doctype": "DocField", "fieldname": "address_display", "fieldtype": "Small Text", "label": "Address", "read_only": 1 }, { "doctype": "DocField", "fieldname": "col_break4", "fieldtype": "Column Break", "width": "50%" }, { "doctype": "DocField", "fieldname": "contact_display", "fieldtype": "Small Text", "label": "Contact", "read_only": 1 }, { "doctype": "DocField", "fieldname": "contact_mobile", "fieldtype": "Data", "label": "Mobile No", "read_only": 1 }, { "doctype": "DocField", "fieldname": "contact_email", "fieldtype": "Data", "label": "Contact Email", "read_only": 1 }, { "doctype": "DocField", "fieldname": "service_address", "fieldtype": "Small Text", "label": "Service Address", "oldfieldname": "service_address", "oldfieldtype": "Small Text" }, { "doctype": "DocField", "fieldname": "more_info", "fieldtype": "Section Break", "label": "More Info", "options": "icon-file-text" }, { "doctype": "DocField", "fieldname": "col_break5", "fieldtype": "Column Break", "width": "50%" }, { "doctype": "DocField", "fieldname": "company", "fieldtype": "Link", "in_filter": 1, "label": "Company", "oldfieldname": "company", "oldfieldtype": "Link", "options": "Company", "print_hide": 1, "reqd": 1, "search_index": 1 }, { "doctype": "DocField", "fieldname": "fiscal_year", "fieldtype": "Select", "in_filter": 1, "label": "Fiscal Year", "oldfieldname": "fiscal_year", "oldfieldtype": "Select", "options": "link:Fiscal Year", "print_hide": 1, "reqd": 1, "search_index": 1 }, { "doctype": "DocField", "fieldname": "col_break6", "fieldtype": "Column Break", "width": "50%" }, { "doctype": "DocField", "fieldname": "complaint_raised_by", "fieldtype": "Data", "label": "Raised By", "oldfieldname": "complaint_raised_by", "oldfieldtype": "Data" }, { "doctype": "DocField", "fieldname": "from_company", "fieldtype": "Data", "label": "From Company", "oldfieldname": "from_company", "oldfieldtype": "Data" }, { "doctype": "DocField", "fieldname": "amended_from", "fieldtype": "Data", "hidden": 1, "label": "Amended From", "no_copy": 1, "oldfieldname": "amended_from", "oldfieldtype": "Data", "print_hide": 1, "width": "150px" }, { "doctype": "DocPerm" } ]